| Most likely, you are reading this because you can't seem to send or receive(or both!) email from your client based email application such as Outlook, Netscape, Outlook Express etc. Here are some things to check for before you call or write:
1. Verify Internet Connection. Are you connected to the Internet? Are you able to 'surf' to other websites?If not, your Internet Service Provider may be experiencing a problem. Remember ABS is not a provider of internet services. For Instance, you may have SBC DSL, AOL or Earthlink as your Internet connection but host your website and email services through ABS. If you are sure you're connected to the Internet...read on!
2. Log into WEBMAIL to verify your account is
sending and receiving email correctly. Make sure your browser is enabled with
128 bit encryption. Webmail's advanced security features require 128 bit encryption.
You can find this browser information as follows: (ex: Internet Explorer users,
click 'Help/About Internet Explorer'). If your browser is not 128 bit encrypted,
stop here and upgrade before continuing. Then...
3. Outlook \ Outlook Express setup verification.
4. Sending (SMTP) Problems. If you are using
AOL, Earthlink, or several other ISP's to connect to the internet, chances are
likely your outgoing mail (smtp) is being intercepted by them. Not a problem,
except most mail servers today validate the mail they receive is actually being
sent from the account holders mail server (to combat the spam problem). You will
need to make the following changes to resolve this problem:
IMPORTANT NOTE: IF YOU ARE NOT USING AN ABSinternet OUTGOING MAIL SERVER, DO NOT MAKE ANY CHANGES TO YOUR EMAIL SETTINGS! (i.e. mail.pacbell.net, smtp.socal.rr.com, mail.earthlink.net, etc.).
Remember, DO NOT modify non-absinternet e-mail accounts!If you still cannot send and/or receive email, and are sure of your server settings, please contact us atsupport@absinternet.com or call us at 805-498-1415
A graphical explanation of e-mail setup is available for Outlook and Netscape.Top |
Orders will be configured
within 24 hours, and in most cases will be done within hours. Once an account
is set up, you will receive via email a userid, password and FTP hostname to access
your site. If you don't remember the password or someone else set the account
up for you, email us at support@absinternet.com. Top |
| You can place an order directly
from our Hosting
Plans page 24 hours a day or by calling (805) 498-1415 between the hours of
9 am to 5 pm Monday through Friday PST. Top |
| Yes. If desired, we
can host non-U.S. domain name extensions. Top |
| Files can be transferred
to the web server via File Transport Protocol (FTP) or using the FTP publishing
feature in Dreamweaver, etc. If you're using Frontpage and you checked "I
want FrontPage extensions" in the order form, you can use your Control
Panel password to publish your files.. If you need FTP Software, you can download
FTPX or CuteFTP here. Internet providers such as AOL, Prodigy and Compuserve have a built-in
FTP interface. You may also use a standard browser to gain access by going to
"ftp.yourdomain.com". Top |
| You have unlimited 24 hour
access to update your pages via FTP.
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| No, we do not offer dial-up
internet access.
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Yes. On
the order form you have the option of enabling Front Page Extensions for your
site. Top |
| Yes. This is called
a Mirror Site. We can point additional domain addresses to your new site.
There is a $5.00 monthly fee per mirror. Top |
| Yes. We have site developers to assist you. Here is a partial list of our clients Top |
| Yes. You can check
domain availability direct from our web site.
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| Yes. During the order
process you will have the option of selecting ABS to handle domain registration
for you. There is no charge for this service. The InterNIC charges
$70.00 to register a new domain name which covers the first two years. Top |
| Yes. Whether you place an
order by telephone or via our order form, be sure to specify that you are requesting
a transfer and NOT a new domain. You should keep the service at the present site
while waiting for InterNIC to complete the transfer. Remember your email service
is changing too, so backup your email! We will provide you with an IP address
so you can FTP your files for your new site. Click here for more info.
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| It usually takes about 72-hours
before your domain name has been propagated by InterNIC before it is active.
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| The InterNIC charges $70.00
to register a new domain name which covers the first two years. Thereafter, it
is $35 per year. The InterNIC will send you an invoice after the domain is registered.
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| ABS does not limit the number
of hits you can receive each month, but does monitor the amount of bandwidth usage.
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| Yes, you can use your account
for commercial purposes. However, ABS reserves the right to refuse hosting to
sites relating to or containing pornography, nudity, racism, religious intolerance
or 'hate' sites.
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| No. You cannot resell space within your account. Top |
We deliberately place a 10MB limit on files sent through email! As you can imagine, the volume of email we get through our servers is substantial. For this reason we created a separate file sending service. You can access it using your existing Webmail login at: http://fileshare.absinternet.com |
If you have problems downloading attachments when using webmail, you probably also have XP Service Pack 2 installed. The only workaround at this time is to add the site http://207.178.241.10 to your trusted sites list within Internet Explorer to allow you to open or download attachments. |
Our email servers automatically reset email passwords when suspicious email activity occurs or when attempted large emails (over the 10MB limit) are continuously sent over and over. You will need to contact your email administrator to reset your password when this occurs. |
You can access Webmail by logging into mail.absinternet.com. Your Username is your email address. You can administer the domain's email accounts by logging in with the administrative email you were given when you created your hosting account. |
What are the
storage and/or time limits for email stored in Webmail? |
There are no storage limits. However, email past 90 days will automatically be deleted from Webmail. We recommend archiving your email using a client based email program (ie. Outlook, Outlook Express). |
Recently we changed our method of reporting statistics to "realtime" stats. Which means you can view your traffic statistics at any time. |
Simply log into your webmail account with your provided administrator account (http://mail.domain.com). Once you're logged in, click "Options" on the left side, then click "Advanced Options", then click "Domains". From this screen you will see your domain(s). Now click "Edit" and you will see buttons to either add, edit or delete email accounts for your domain.
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